At MyKeys.ma, customer satisfaction is our priority. However, due to the digital nature of our products, our refund policy is specific and strictly enforced.

1. Non-Refundable Digital Products

• Once a code, gift card, or license is delivered (sent via email or WhatsApp), it is considered used and final.

• For security reasons, these products cannot be returned, exchanged, or refunded.

• This policy is in line with industry standards, as digital codes are unique and irreversible once issued.

2. Exceptions – Defective Products

Refunds or replacements are only possible if:

• The code provided is invalid or cannot be activated.

• A technical error on our side prevents proper delivery.

In such cases:

1. Customers must contact us within 48 hours of delivery.

2. Our team will conduct a verification process with our suppliers.

3. If the issue is confirmed, we will provide either a replacement code or a full refund.

3. Customer Responsibilities

• Customers must verify the compatibility of the product (region, account type, platform) before purchase.

• Refunds will not be granted for mistakes caused by choosing the wrong product or region.

• MyKeys.ma is not responsible if the customer’s device/account/platform prevents activation for reasons outside our control.

4. Fraud Prevention

We reserve the right to deny a refund if fraudulent activity, chargeback abuse, or misuse of our services is detected.

5. Contact for Refunds

To request a refund or exchange under the conditions above, contact us at:
📧 support@mykeys.ma
📱 WhatsApp Support